Refund policy

Return of Goods for Credit for Refund
Goods supplied in accordance with the buyer's order can only be returned with the express approval of the seller.

• Requests to return goods must be submitted within 7 days from the date of shipping and the original invoice number must be quoted.
• Where goods are accepted (for credit or refund at the sellers’ discretion) they must be delivered at the buyer's expense into the seller's store or warehouse in original condition and packaging. Returned products are the buyer's responsibility until they reach the seller. The seller shall not be responsible for misdirected shipments or products lost or damaged in transit.
• The seller reserves the right to levy a restocking fee against any returns the seller may agree to accept. Such fees may be up to $15 or 25% (whichever the greater) of the invoice priced and levied at the seller's absolute discretion.
• Any refunds (at the sellers’ discretion) will be refunded in the form of the original payment method used by the buyer.
• Forward replacements are provided at the seller's discretion. If you have been provided a forward replacement and you do not return the item it is replacing then the seller is entitled to charge the price of the forward replacement to your credit card
• Under the Consumer Guarantees Act the Seller is not required by the law to offer a refund if the Buyer decided they do not want the goods anymore after the purchase. The Act only applies when the goods do not meet one of the guarantees. Each return case under this circumstances will be looked at individually by the Seller to decide whether to accept the return or decline.